Website Policies, Terms & Conditions

Refund Policy

It is the policy of CIHQ that sales are final on all goods and services purchased unless noted specifically on an item's registration form.

Privacy Policy

Sharing Information

Any information we receive on our site is kept confidential. We do not sell, give away or share any personal information with any outside source.

Third-Party Links and Content

Content may contain links to a third-party. We are not responsible for the privacy practices of these third parties, and any practices of these third parties are not covered by this Privacy Policy.

Website Terms of Use

While CIHQ makes every attempt to keep information contained on this website accurate and up-to-date, due to the rapidly changing nature of the accreditation and regulatory environment, CIHQ cannot warrant that the documents contained on this website are always reflective of the current regulations and accreditation standards.

CIHQ SMS Authentication Policy

The Center for Improvement in Healthcare Quality (CIHQ) uses SMS text messaging solely for account security, identity verification, and multi-factor authentication (MFA) purposes.

Authorized CIHQ employees and approved system users who voluntarily provide a mobile phone number for account security purposes may receive SMS messages containing one-time passcodes (OTP) and authentication-related notifications.

SMS messages sent by CIHQ are used exclusively to:

Verify user identity during account login.
Support multi-factor authentication (MFA) and account security.
Protect user accounts from unauthorized access.
Facilitate secure access to CIHQ systems and applications.

CIHQ does not use SMS messages for marketing, advertising, promotional campaigns, fundraising, or any other solicitation activities.

User Consent

Users elect to receive SMS authentication messages by providing a mobile phone number and enabling SMS-based authentication as part of the account registration or security configuration process. By providing a mobile phone number for this purpose, users expressly consent to receive text messages related to account authentication and security.

Message Frequency

Message frequency varies and is based on individual login activity and security verification requirements.

Message and Data Rates

Message and data rates may apply according to the recipient's mobile carrier plan.

Opt-Out

Users who no longer wish to receive SMS authentication messages may discontinue use of SMS-based authentication by contacting CIHQ or updating their account security settings, where available. Reply STOP to stop receiving SMS messages.

Help

Reply HELP for assistance regarding SMS messages or contact CIHQ through the contact information available at cihq.org.

Privacy

Mobile phone numbers collected for authentication purposes are used solely for account security and identity verification. CIHQ does not sell, rent, or share mobile phone numbers with third parties for marketing purposes.