"Our hospital just completed our first survey with CIHQ, it was a great experience due to our surveyors – they were fantastic! The survey process was smooth, organized, efficient and non-stressful which I can’t say from my years of experience with other agencies."

"I would like to express my sincere gratitude to our team, whose patient-centered approach and diligent efforts were essential to achieving reaccreditation and redesignation.

Furthermore, we appreciate CIHQ's professionalism and commitment to education. Having participated in multiple on-site visits across a range of healthcare settings, I can attest that the recent visit conducted by CIHQ was exceptionally seamless and informative.

I look forward to contributing to the continued relationship between ContinueCARE Hospitals and CIHQ. "

"The CIHQ surveyors followed a structured survey and assisted the organization with opportunities to improve both quality and patient safety. They also gave compliments on the processes that we did do well on. Your surveyors were great! No improvement needed. Our team leader is highly knowledgeable and was very thorough in her audits. She provided excellent recommendations when she found deficiencies. We could not have asked for a better leader. She interacted well with the staff and administrators. She provided education as well. She was professional and respectful as well. Very easy to work with. Our generalist surveyor knows her health information standards well. She is very knowledgeable and professional. She provided staff education as well as recommendations. She interacted well with the department staff and administration. Both of our surveyors were very consistent with each other in their findings I appreciate the explanation he gave for the deficiencies our life safety specialist surveyor identified. I learned a lot about the generator, load bank tests, etc., from his questions and answers."

"CIHQ has provided invaluable resources and support that have been a strong contribution to the success of our program. CIHQ provides a very comprehensive survey that includes educational opportunities to improve facility operations and centers around providing safe and effective patient care. These are the core principles of our hospital and having an accreditation team that aligns with our values and commitment to provide the best hospital and patient care has been an honor. CIHQ we thank you for your commitment to assure we align with regulatory requirements."

"I cannot think of anything CIHQ should do differently. I think all the surveyors were as transparent as possible during the survey regarding findings. They remained respectful at all times during the entire process. Our team leader was excellent, professional and a pleasure to work with. Our generalist surveyor received positive feedback from the staff she interacted with. Lastly, our life safety surveyor had a good rapport with our Director of Facilities. He was thorough in his observations. The feedback I received was positive."