"Working with CIHQ is the smartest move any hospital can make for their initial survey experience. From the beginning, the process felt like a team "effort" and success was on everyone’s mind. Through my years of navigating healthcare systems and different accreditation processes, I truly believe CIHQ is the best choice as an accrediting partner."

"Our experience with CIHQ has been exceptional. Seeking a high-level of accreditation can be daunting, but CIHQ truly offers a partnership that helps navigate the process and acts as a resource that helps us achieve even higher levels of quality so we can provide the best care possible. The survey team is fair, professional, thorough and really helped alleviate the stress that this kind of process usually brings. We’ve had unanimously positive responses from our staff applauding CIHQ’s process and commitment to patient experience and safety. This is a partnership that we’re very excited to be a part of."

"I am quite pleased with how CIHQ approached, handled and managed the entire accreditation process. Superb and professionally done! Gratefully from Saint Camillus Medical Center Physicians and Staff."

"CIHQ was able to get our hospital focused on the areas that urgently needed our attention. They placed the right amount of attention on improving our care needs. CIHQ was great with answering our questions and explaining the rational for each problem. Improving our patient care was everyone’s goal. Not just stating what problems or issues we had but giving the solutions and examples made it easier and faster to resolve the problems.

"Our experience working with CIHQ on our initial accreditation was very informative and collegial. The team from CIHQ put our associates at ease, and used the opportunity to educate. The tools and resources on their website were very helpful in preparing for the site visit and any action planning needed."

"Working with CIHQ was a productive and supportive experience. The surveyors were fair and concise in their analysis and recommendations. They employed an educational approach verses a punitive approach that I have experienced with other accreditation entities."

"I don't think in 35 years I’ve ever told surveyors thank you, but it is time. Thank you! We are appreciative of your collegial and consultative approach to the survey with the mindset of improving our performance versus finding ways to denigrate the hard work my team performs on a daily basis. It was a refreshing change. On behalf of my team, our board and CHC, thank you for what you’ve done for us as well as making our industry human again by focusing on the things that matter. I look forward to a long and productive partnership with CIHQ. You are welcome in our facility any time."

"Our experience with this survey was positive all around. The CIHQ team were very knowledgeable on the standards and explained everything thoroughly. They were friendly and engaging during the entire survey. The process helped us to improve our quality of care."

"This is the second time I have had the privilege of working with the CIHQ Team. I just wanted to take moment to thank you all for your professionalism and education moments. It is greatly appreciated and we look forward to a prosperous future."

"A little over a year ago, our sister hospital underwent an initial accreditation survey with CIHQ. We watched as CIHQ conducted the survey with education, collaboration and teaching as the cornerstones of the survey process. In our efforts to standardize care across our enterprise, it made sense to standardize our accrediting agencies for both hospitals. The CIHQ team did not disappoint. Universally, staff feedback was extremely positive. The process was well organized and the surveyors kept an open line of communication throughout the survey. We are encouraged to know we now have a true partner as we navigate the ever-changing environment of hospital regulations!"

"Thank you for your time and investment in the quality of our hospital. Our team could not be more pleased with our accreditation survey experience from start to finish. It is undeniable that the CIHQ team has a passion for high quality care and safety. We are grateful for your guidance, feedback, and support. Looking forward to our next survey."

"CIHQ is an exceptional organization with knowledgeable staff. The surveyors are supportive, and they provide consultative feedback whenever needed. CIHQ resources are endless and readily available on their website, links and library, and by email. CIHQ combines professionalism and humor, making a regulatory topic fun to work on! Thank you for making our first survey experience a good one."

"Approximately nine months ago, PIH Health Hospital – Downey began seeking a different general acute hospital accrediting survey experience; one in which staff, physicians and leadership would undergo a collaborative, educational opportunity during the survey process. Fortunately, we were familiar with The Center for Improvement in Healthcare Quality (CIHQ) through their consulting services related to past accreditation survey preparation with PIH Health. We selected CIHQ as our accrediting agency early in 2017 and underwent our first survey with them in June 2017. The process was well defined and organized throughout the entire three day survey and communication from the surveyors was frequent and thorough. The focus on CMS conditions of participation was refreshing and the surveyors interpretation of the standards was clearly communicated in an easily understood style. Several staff, physician and leaders commented post survey on being pleasantly surprised with the cooperative approach by the surveyors and stated this was the best survey experience they have encountered in their careers. For myself, instead of three days of stress and anxiety, the survey was a positive educational experience and I am grateful to Rick Curtis and his team for imparting their knowledge to us in such a professional and collaborative manner. I look forward to our continued relationship with CIHQ."