"Thank you for your time and investment in the quality of our hospital. Our team could not be more pleased with our accreditation survey experience from start to finish. It is undeniable that the CIHQ team has a passion for high quality care and safety. We are grateful for your guidance, feedback, and support. Looking forward to our next survey."

"CIHQ is an exceptional organization with knowledgeable staff. The surveyors are supportive, and they provide consultative feedback whenever needed. CIHQ resources are endless and readily available on their website, links and library, and by email. CIHQ combines professionalism and humor, making a regulatory topic fun to work on! Thank you for making our first survey experience a good one."

"The CIHQ survey was thorough and fair. The surveyors were very professional and explained the process as it was happening. We are confident that Lafayette Physical Rehabilitation Hospital will be able to use the results of the survey to continue to provide excellent patient care."

"As a small, independent healthcare provider, our experience with CIHQ has been nothing but excellent! They helped us in every step of the process from the navigating the CMS application, preparing for the site survey, and assisting with our Corrective Action Plan. CIHQ was truly collegial and provided a multitude of suggestions for improvement. Their consultation never waivered from the patient perspective. We look forward to many years of partnership with CIHQ."

"Our facility had a very positive experience with the CIHQ surveys. CIHQ is collaborative and instructive and it is obvious they are very concerned with helping our facility to become more compliant, while at the same time we had a very strong sense that performance excellence and true compliance with CMS conditions of participation are of primary importance to CIHQ. Additionally, CIHQ provides some very useful tools, such as WebEx’s and forms that help our facility to become compliant and successful, my only regret is that we have not used more of them."

"Our experience with CIHQ for initial accreditation was unparalleled. While others’ survey processes can seem counter-intuitive, CIHQ’s goal for the survey matched our facility’s: to ensure we provide safe, excellent care to our patients. We are very thankful for their kindness, professionalism, and prompt responses throughout the process!."

"To earn a CIHQ Hospital Accreditation, Jellico Community Hospital was evaluated in a thorough and fair assessment. The survey team was knowledgeable and provided additional information for the best practice for improvement."

"Our experience with the CIHQ accreditation survey was very pleasant. Rick and his team were very professional and explained the entire process for our survey. The surveyors took the time to educate the staff as they went along. I am looking forward to our next survey for Center of Excellence!"

"This CIHQ experience was very organized and extremely informative. The entire process was easy to follow and the open communication with the CIHQ team was helpful, detailed and very effective. Having past working experiences with surveys, CIHQ ranked high on the list as of one of the best organized accreditation surveys."

"Approximately nine months ago, PIH Health Hospital – Downey began seeking a different general acute hospital accrediting survey experience; one in which staff, physicians and leadership would undergo a collaborative, educational opportunity during the survey process. Fortunately, we were familiar with The Center for Improvement in Healthcare Quality (CIHQ) through their consulting services related to past accreditation survey preparation with PIH Health. We selected CIHQ as our accrediting agency early in 2017 and underwent our first survey with them in June 2017. The process was well defined and organized throughout the entire three day survey and communication from the surveyors was frequent and thorough. The focus on CMS conditions of participation was refreshing and the surveyors interpretation of the standards was clearly communicated in an easily understood style. Several staff, physician and leaders commented post survey on being pleasantly surprised with the cooperative approach by the surveyors and stated this was the best survey experience they have encountered in their careers. For myself, instead of three days of stress and anxiety, the survey was a positive educational experience and I am grateful to Rick Curtis and his team for imparting their knowledge to us in such a professional and collaborative manner. I look forward to our continued relationship with CIHQ."

"Our survey with CIHQ was very thorough and fair. Mr. Curtis and Ms. Burgkwist were very knowledgeable and served as great teachers on items we needed to improve on. We look forward to working with CIHQ in the future to further improve our organization."

"Having been in healthcare for more than 30 years, I had never had the experience during survey prep or the survey process as I had with CIHQ. The process was concise, informative and very professional. It was a positive learning experience for all of the team. Thank you."

"CIHQ provided a timely, responsive, and engaging accreditation inspection that focused on not only making sure we meet all guidelines, but also how we can improve our facility to provide the best patient and care experience. I would highly recommend any healthcare provider to engage CIHQ in the accreditation process."