"This was my first survey experience with CIHQ, and I was extremely pleased with the entire process. Our team leader was very knowledgeable and made us feel comfortable from start to finish. She created a supportive atmosphere that helped ease any anxiety and encouraged open communication. I especially appreciated the education she provided throughout the survey, as it made the experience not only evaluative but also highly informative and valuable. Overall, it was a very positive and constructive experience.

Our life safety specialist was very knowledgeable and personable throughout the survey process. He created a supportive environment and helped put everyone at ease. He also provided valuable education to our Director of Plant Operations during the survey, making the experience both informative and constructive. Overall, it was a very positive experience."

"Our team leader was a great teacher. She knew her standards and was instrumental in explaining appropriateness of dating food items with opened dates and expiration dates. She allowed us to ask questions without fear of penalty. She set everyone at ease and wasn't demeaning to the staff."

"We appreciated that the surveyors took an educational approach, providing valuable insights into best practices that will help us strengthen our compliance and, ultimately, patient care.

It was a collaborative, thorough process and experience. The inspectors were insightful, pointing out not just what needed to change, but why, helping our team better understand the 'what' and 'why' of regulatory requirements. The feedback was clear, actionable and focused on helping us meet and exceed industry standards.

We are very grateful for the continued journey together."

"I appreciated our team leader for being approachable. She provided insight and took her time to explain things that were valuable and will improve our organization. She was professional yet friendly as well and in an already stressful situation that perfect balance always helps and made us feel comfortable working with her.

Our life safety surveyor was great to learn from and he as well was approachable, friendly and professional."

"Our leadership team was very appreciative of the clear & effective communication of our team leader in explaining the survey process and procedures. She set the tone throughout the entirety of the survey which was critical for this LTAC to fully evaluate itself and identify opportunities to enhance their services. The frontline staff also commented on how friendly and approachable the surveyor team was throughout their time on the units. Our generalist surveyor was very knowledgeable and friendly. We especially appreciate her feedback on monitoring metrics for our CERT designation and look forward to enhancing that program. Our other generalist surveyor was very nice, cheerful and easy to work with throughout the survey. She explained her observations with the team which was very helpful and appreciated. Staff reported that our life safety specialist was very polite with all the staff and they had a great learning experience with him. General Comment If in the future, there is an opportunity to provide specific parts of the binder's documents electronically and prior to day one of the survey. This might be helpful for surveyors and the hospital. This might be challenging though if things were to change from the time they submit the documents to the first day of survey."