"On behalf of Lafayette Physical, I would like to thank the surveyors. They recognized that surveys are nerve racking, but they did a great job of explaining and easing the anxiousness. They explained and provided guidance. They acknowledged the hard work that all members of the staff do. The experience was conducive to learning."

"The leadership team from Patients ER & Hospital is proud to announce we have achieved accreditation through Center for Improvement in Healthcare Quality. This accomplishment reflects our staff member’s unwavering commitment to providing safe, high-quality, and patient-centered care to our community.

The survey process with CIHQ was thorough, collaborative, and educational. The surveyors were professional, knowledgeable, and supportive. They provided us with valuable insights that have strengthened our focus on continuous improvement of our patient experience.

We appreciate CIHQ’s partnership throughout this journey and are honored to be recognized for meeting these high standards! Congratulations to our staff members for their dedication and teamwork. This achievement is a testament to their hard work and commitment to our facility and our patients."

"This team was a pleasure to work with! Everything went great! Our team leader was very informative and educational!

Our second generalist surveyor was very thorough and informative. Her passion for and dedication to her profession is evident in all that she does.

Our life safety surveyor enjoyed our time with him! He was a pleasure to meet and learn from."

"This was my first survey experience with CIHQ, and I was extremely pleased with the entire process. Our team leader was very knowledgeable and made us feel comfortable from start to finish. She created a supportive atmosphere that helped ease any anxiety and encouraged open communication. I especially appreciated the education she provided throughout the survey, as it made the experience not only evaluative but also highly informative and valuable. Overall, it was a very positive and constructive experience.

Our life safety specialist was very knowledgeable and personable throughout the survey process. He created a supportive environment and helped put everyone at ease. He also provided valuable education to our Director of Plant Operations during the survey, making the experience both informative and constructive. Overall, it was a very positive experience."

"The CIHQ surveyors followed a structured survey and assisted the organization with opportunities to improve both quality and patient safety. They also gave compliments on the processes that we did do well on. Your surveyors were great! No improvement needed. Our team leader is highly knowledgeable and was very thorough in her audits. She provided excellent recommendations when she found deficiencies. We could not have asked for a better leader. She interacted well with the staff and administrators. She provided education as well. She was professional and respectful as well. Very easy to work with. Our generalist surveyor knows her health information standards well. She is very knowledgeable and professional. She provided staff education as well as recommendations. She interacted well with the department staff and administration. Both of our surveyors were very consistent with each other in their findings I appreciate the explanation he gave for the deficiencies our life safety specialist surveyor identified. I learned a lot about the generator, load bank tests, etc., from his questions and answers."