"This was my first survey experience with CIHQ, and I was extremely pleased with the entire process. Our team leader was very knowledgeable and made us feel comfortable from start to finish. She created a supportive atmosphere that helped ease any anxiety and encouraged open communication. I especially appreciated the education she provided throughout the survey, as it made the experience not only evaluative but also highly informative and valuable. Overall, it was a very positive and constructive experience.

Our life safety specialist was very knowledgeable and personable throughout the survey process. He created a supportive environment and helped put everyone at ease. He also provided valuable education to our Director of Plant Operations during the survey, making the experience both informative and constructive. Overall, it was a very positive experience."

"Our team leader was a great teacher. She knew her standards and was instrumental in explaining appropriateness of dating food items with opened dates and expiration dates. She allowed us to ask questions without fear of penalty. She set everyone at ease and wasn't demeaning to the staff."

"We appreciated that the surveyors took an educational approach, providing valuable insights into best practices that will help us strengthen our compliance and, ultimately, patient care.

It was a collaborative, thorough process and experience. The inspectors were insightful, pointing out not just what needed to change, but why, helping our team better understand the 'what' and 'why' of regulatory requirements. The feedback was clear, actionable and focused on helping us meet and exceed industry standards.

We are very grateful for the continued journey together."

"I appreciated our team leader for being approachable. She provided insight and took her time to explain things that were valuable and will improve our organization. She was professional yet friendly as well and in an already stressful situation that perfect balance always helps and made us feel comfortable working with her.

Our life safety surveyor was great to learn from and he as well was approachable, friendly and professional."

"We don't really have anything that we think should be improved on, but would like to say thank you for having so many resources available that allows us to prepare better for survey. Keep up the great work!

This survey was the first for many on our hospital team. Our team leader made sure that everyone understood the process and also made sure that no one was overstressing because CIHQ was here. Staff was very comfortable with her approach and communication which made the survey much easier for the hospital as a whole. Please keep her on as Team Lead because she did a great job!

Our generalist surveyor gave staff very good feedback pertaining to past survey results vs this survey that really encouraged our staff because the staff could see that all the hard work we have done as an organization has made a difference. She knows the standards and does a really good job looking at things objectively which we appreciate.

Our life safety surveyor was very knowledgeable and was able to answer questions staff had. He took time to address questions from our CEO regarding Life Safety issues found. We really like Russell and was friendly, approachable and kept staff at ease."