"Regional One Health Extended Care Hospital has received reaccreditation from CIHQ and was awarded redesignation as a Center of Excellence in Long Term Acute Care. This achievement shows the level of commitment that we have to providing quality care and exceptional services to our community. We value our partnership with CIHQ and look forward to continuing our journey of improvement. The CIHQ team has been great through the entire process."

"The CIHQ accreditation process really pushed us to continue improving our patient care and processes. Somehow, CIHQ made it valuable and helpful without being overly onerous. You can tell CIHQ truly cares about improving patients and safety. It was a pleasure to work with the CIHQ team and surveyors."

"We don't really have anything that we think should be improved on, but would like to say thank you for having so many resources available that allows us to prepare better for survey. Keep up the great work!

This survey was the first for many on our hospital team. Our team leader made sure that everyone understood the process and also made sure that no one was overstressing because CIHQ was here. Staff was very comfortable with her approach and communication which made the survey much easier for the hospital as a whole. Please keep her on as Team Lead because she did a great job!

Our generalist surveyor gave staff very good feedback pertaining to past survey results vs this survey that really encouraged our staff because the staff could see that all the hard work we have done as an organization has made a difference. She knows the standards and does a really good job looking at things objectively which we appreciate.

Our life safety surveyor was very knowledgeable and was able to answer questions staff had. He took time to address questions from our CEO regarding Life Safety issues found. We really like Russell and was friendly, approachable and kept staff at ease."

"We wanted to say thank you for sending a survey team that was knowledgeable, warm/friendly, professional, engaging, efficient, and truly cared about the job they were sent to do. It was not easy to survey and be surveyed at the same time, but your team did an incredible job. I truly enjoyed meeting and working with each member of the team.

Our team leader was a fantastic surveyor and team lead. She presented with an infectious smile and made you feel comfortable throughout the survey process. Paula conducted a thorough survey and provided feedback that was very meaningful and helpful to the organization.

Our generalist surveyor was an amazing surveyor who was very warm and friendly. During the survey process, she was very meticulous and engaging with all she encountered. She did an outstanding job interviewing patients and provided patient feedback in a clear and concise manner.

Our life safety specialist presented us with a wealth of knowledge and was awesome throughout his survey duties. He provided challenging opportunities yet allowed for feedback and presentation of documents to validate discrepancies."

"Our surveyors phenomenal and this survey experience was wonderful! I greatly appreciate their willingness to team me and help me to understand the standards!"