"Partnering with CIHQ for our reaccreditation and Center of Excellence surveys was an exceptionally positive experience. The survey team brought a remarkably collaborative, educational, and thorough approach to the process. Rather than feeling like a rigid inspection, the survey felt like a true partnership focused on elevating our quality of care. Throughout the survey process, the CIHQ team demonstrated unmatched professionalism, clinical expertise, and approachable guidance. They took the time to engage directly with our frontline teams, turning every standard evaluation into a valuable learning opportunity. We are thrilled to achieve our reaccreditation and three Centers of Excellence designations with CIHQ. The efficiency and transparency of the CIHQ process allowed our team to showcase our commitment to patient care. We highly value CIHQ’s partnership in our ongoing pursuit of clinical excellence."

"On behalf of Lafayette Physical, I would like to thank the surveyors. They recognized that surveys are nerve racking, but they did a great job of explaining and easing the anxiousness. They explained and provided guidance. They acknowledged the hard work that all members of the staff do. The experience was conducive to learning."

"The leadership team from Patients ER & Hospital is proud to announce we have achieved accreditation through Center for Improvement in Healthcare Quality. This accomplishment reflects our staff member’s unwavering commitment to providing safe, high-quality, and patient-centered care to our community.

The survey process with CIHQ was thorough, collaborative, and educational. The surveyors were professional, knowledgeable, and supportive. They provided us with valuable insights that have strengthened our focus on continuous improvement of our patient experience.

We appreciate CIHQ’s partnership throughout this journey and are honored to be recognized for meeting these high standards! Congratulations to our staff members for their dedication and teamwork. This achievement is a testament to their hard work and commitment to our facility and our patients."

"This team was a pleasure to work with! Everything went great! Our team leader was very informative and educational!

Our second generalist surveyor was very thorough and informative. Her passion for and dedication to her profession is evident in all that she does.

Our life safety surveyor enjoyed our time with him! He was a pleasure to meet and learn from."

"Our leadership team was very appreciative of the clear & effective communication of our team leader in explaining the survey process and procedures. She set the tone throughout the entirety of the survey which was critical for this LTAC to fully evaluate itself and identify opportunities to enhance their services. The frontline staff also commented on how friendly and approachable the surveyor team was throughout their time on the units. Our generalist surveyor was very knowledgeable and friendly. We especially appreciate her feedback on monitoring metrics for our CERT designation and look forward to enhancing that program. Our other generalist surveyor was very nice, cheerful and easy to work with throughout the survey. She explained her observations with the team which was very helpful and appreciated. Staff reported that our life safety specialist was very polite with all the staff and they had a great learning experience with him. General Comment If in the future, there is an opportunity to provide specific parts of the binder's documents electronically and prior to day one of the survey. This might be helpful for surveyors and the hospital. This might be challenging though if things were to change from the time they submit the documents to the first day of survey."