"Our facility had a very positive experience with the CIHQ surveys. CIHQ is collaborative and instructive and it is obvious they are very concerned with helping our facility to become more compliant, while at the same time we had a very strong sense that performance excellence and true compliance with CMS conditions of participation are of primary importance to CIHQ. Additionally, CIHQ provides some very useful tools, such as WebEx’s and forms that help our facility to become compliant and successful, my only regret is that we have not used more of them."

"Our experience with CIHQ for initial accreditation was unparalleled. While others’ survey processes can seem counter-intuitive, CIHQ’s goal for the survey matched our facility’s: to ensure we provide safe, excellent care to our patients. We are very thankful for their kindness, professionalism, and prompt responses throughout the process!."

"To earn a CIHQ Hospital Accreditation, Jellico Community Hospital was evaluated in a thorough and fair assessment. The survey team was knowledgeable and provided additional information for the best practice for improvement."

"Our experience with the CIHQ accreditation survey was very pleasant. Rick and his team were very professional and explained the entire process for our survey. The surveyors took the time to educate the staff as they went along. I am looking forward to our next survey for Center of Excellence!"

"This CIHQ experience was very organized and extremely informative. The entire process was easy to follow and the open communication with the CIHQ team was helpful, detailed and very effective. Having past working experiences with surveys, CIHQ ranked high on the list as of one of the best organized accreditation surveys."

"Approximately nine months ago, PIH Health Hospital – Downey began seeking a different general acute hospital accrediting survey experience; one in which staff, physicians and leadership would undergo a collaborative, educational opportunity during the survey process. Fortunately, we were familiar with The Center for Improvement in Healthcare Quality (CIHQ) through their consulting services related to past accreditation survey preparation with PIH Health. We selected CIHQ as our accrediting agency early in 2017 and underwent our first survey with them in June 2017. The process was well defined and organized throughout the entire three day survey and communication from the surveyors was frequent and thorough. The focus on CMS conditions of participation was refreshing and the surveyors interpretation of the standards was clearly communicated in an easily understood style. Several staff, physician and leaders commented post survey on being pleasantly surprised with the cooperative approach by the surveyors and stated this was the best survey experience they have encountered in their careers. For myself, instead of three days of stress and anxiety, the survey was a positive educational experience and I am grateful to Rick Curtis and his team for imparting their knowledge to us in such a professional and collaborative manner. I look forward to our continued relationship with CIHQ."

"Our survey with CIHQ was very thorough and fair. Mr. Curtis and Ms. Burgkwist were very knowledgeable and served as great teachers on items we needed to improve on. We look forward to working with CIHQ in the future to further improve our organization."

"Having been in healthcare for more than 30 years, I had never had the experience during survey prep or the survey process as I had with CIHQ. The process was concise, informative and very professional. It was a positive learning experience for all of the team. Thank you."

"Switching To CIHQ was one of the most rewarding decision I have made for Atrium Hospital, CIHQ is a true partner in health care. They are professional and easy to work with. We were quite ready when we were visited by the State for a survey validation. I highly recommend CIHQ as the accreditation body for all LTAC hospitals."

"I would like to say, as the facility administrator and a RN, I thought that the surveying team was beyond excellent. It was a survey that had actual value for our facility and our patient’s safety. The process was extremely collaborative, thought provoking and most of all, led by an intelligent, common sense oriented team. Overall it was an excellent experience."

"As a new hospital, we interviewed all the Medicare accrediting bodies, after which we felt CIHQ was the best choice. Now, after having gone through the accreditation process with CIHQ, experiencing their team and their process, we know beyond a shadow of a doubt that we made the absolute right decision!"

"We recently achieved accreditation with CIHQ for the first time. The surveyors were very knowledgeable and although they held us to a high standard, they were very generous in the sharing of information as a means of helping us become leaders in patient care. The one thing that impressed me the most, aside from their knowledge base, was the wonderful job they did at putting our front line staff at ease. Honestly, a true display of transformational leadership. Overall the experience was very favorable and the knowledge gained can only help propel us forward in our quest for implementing process improvements in patient care."

"We recently achieved accreditation with CIHQ for the first time. Our experience was a very positive one. While CIHQ was quite exacting in the process, holding us to a high standard, the surveyors were very collegial and we did learn a great deal from them during the accreditation process. They gave us some very useful tools to adapt for use in our facility and helpful advice in implementing processes for improvement. They were generous in sharing their knowledge and expertise and gave us helpful information for improving compliance in our facility."