"CIHQ was able to get our hospital focused on the areas that urgently needed our attention. They placed the right amount of attention on improving our care needs. CIHQ was great with answering our questions and explaining the rational for each problem. Improving our patient care was everyone’s goal. Not just stating what problems or issues we had but giving the solutions and examples made it easier and faster to resolve the problems.

CIHQ´s process from first contact and all the way though to becoming an accredited hospital validated that we made the right decision. The process was more educative versus punitive or demeaning as compared to other AO’s I have experienced. It gave us peace of mind to know that we partnered with an AO with such professionalism."

"Our experience working with CIHQ on our initial accreditation was very informative and collegial. The team from CIHQ put our associates at ease, and used the opportunity to educate. The tools and resources on their website were very helpful in preparing for the site visit and any action planning needed."

"Working with CIHQ was a productive and supportive experience. The surveyors were fair and concise in their analysis and recommendations. They employed an educational approach verses a punitive approach that I have experienced with other accreditation entities."

"I don't think in 35 years I’ve ever told surveyors thank you, but it is time. Thank you! We are appreciative of your collegial and consultative approach to the survey with the mindset of improving our performance versus finding ways to denigrate the hard work my team performs on a daily basis. It was a refreshing change. On behalf of my team, our board and CHC, thank you for what you’ve done for us as well as making our industry human again by focusing on the things that matter. I look forward to a long and productive partnership with CIHQ. You are welcome in our facility any time."

"Our experience with this survey was positive all around. The CIHQ team were very knowledgeable on the standards and explained everything thoroughly. They were friendly and engaging during the entire survey. The process helped us to improve our quality of care."

"This is the second time I have had the privilege of working with the CIHQ Team. I just wanted to take moment to thank you all for your professionalism and education moments. It is greatly appreciated and we look forward to a prosperous future."

"A little over a year ago, our sister hospital underwent an initial accreditation survey with CIHQ. We watched as CIHQ conducted the survey with education, collaboration and teaching as the cornerstones of the survey process. In our efforts to standardize care across our enterprise, it made sense to standardize our accrediting agencies for both hospitals. The CIHQ team did not disappoint. Universally, staff feedback was extremely positive. The process was well organized and the surveyors kept an open line of communication throughout the survey. We are encouraged to know we now have a true partner as we navigate the ever-changing environment of hospital regulations!"

"Thank you for your time and investment in the quality of our hospital. Our team could not be more pleased with our accreditation survey experience from start to finish. It is undeniable that the CIHQ team has a passion for high quality care and safety. We are grateful for your guidance, feedback, and support. Looking forward to our next survey."

"CIHQ is an exceptional organization with knowledgeable staff. The surveyors are supportive, and they provide consultative feedback whenever needed. CIHQ resources are endless and readily available on their website, links and library, and by email. CIHQ combines professionalism and humor, making a regulatory topic fun to work on! Thank you for making our first survey experience a good one."

"The CIHQ survey was thorough and fair. The surveyors were very professional and explained the process as it was happening. We are confident that Lafayette Physical Rehabilitation Hospital will be able to use the results of the survey to continue to provide excellent patient care."

"As a small, independent healthcare provider, our experience with CIHQ has been nothing but excellent! They helped us in every step of the process from the navigating the CMS application, preparing for the site survey, and assisting with our Corrective Action Plan. CIHQ was truly collegial and provided a multitude of suggestions for improvement. Their consultation never waivered from the patient perspective. We look forward to many years of partnership with CIHQ."

"To earn a CIHQ Hospital Accreditation, Jellico Community Hospital was evaluated in a thorough and fair assessment. The survey team was knowledgeable and provided additional information for the best practice for improvement."

"This CIHQ experience was very organized and extremely informative. The entire process was easy to follow and the open communication with the CIHQ team was helpful, detailed and very effective. Having past working experiences with surveys, CIHQ ranked high on the list as of one of the best organized accreditation surveys."