"Our leadership team was very appreciative of the clear & effective communication of our team leader in explaining the survey process and procedures. She set the tone throughout the entirety of the survey which was critical for this LTAC to fully evaluate itself and identify opportunities to enhance their services. The frontline staff also commented on how friendly and approachable the surveyor team was throughout their time on the units. Our generalist surveyor was very knowledgeable and friendly. We especially appreciate her feedback on monitoring metrics for our CERT designation and look forward to enhancing that program. Our other generalist surveyor was very nice, cheerful and easy to work with throughout the survey. She explained her observations with the team which was very helpful and appreciated. Staff reported that our life safety specialist was very polite with all the staff and they had a great learning experience with him. General Comment If in the future, there is an opportunity to provide specific parts of the binder's documents electronically and prior to day one of the survey. This might be helpful for surveyors and the hospital. This might be challenging though if things were to change from the time they submit the documents to the first day of survey."

"Our recent accreditation survey with CIHQ was a very positive and collaborative experience. From start to finish, the surveyors worked with us as true partner; they were an engaging team, sharing insights, and helping us strengthen the quality and safety practices we’re proud of. We appreciated the open communication and constructive approach, which made the process both educational and encouraging. It truly felt like a shared effort focused on providing the best care for our patients."

"Overall great experience! As this was our first survey with CIHQ, didn't k ow exactly what to expect. However, keeping the focus on safety and quality makes the survey more a leaning opportunity than punitive. Any findings only make us better as an organization as a whole

Our team leader was professional with everyone she interacted with. A few nurses voiced that she didn't make them feel intimidated and it made easier to speak during the survey. She provided great insight and recommendations to me throughout the entire survey with the focus on improving quality and safety of patient care.

Although I didn't walk through the facility or review policies with our life safety specialist, provided great feedback during morning briefs and the exit. Chris and Leroy appreciated his feedback and teaching as well."

"Our team leader was great, very knowledgeable and gave our team great insight, not only to standards but also helpful suggestions and valid information to help us as a hospital.

Our life safety specialist taught me several things during our survey; it was great to have his years of experience and knowledge shared during our survey. Russ not only knew the code and standards but also shared significant personal experiences that will benefit me in my role as CNO and HACP-PE."

"Our survey team was excellent: clear, communicative, and personable in their recommendations. We have several issues to address and are already working on solutions, including seeking new vendors in some cases. Thanks again to our CIHQ surveyors for their professionalism."