"This was my first CIHQ survey. Our team leader did a great job of explaining "the why" surrounding the process and took great care to ensure we understood the standard and what she is looking for. The discussions were very informative. Overall, this was a great experience for me and the team at Tulsa. I have found myself repeating her phrase "When we know better, we do better" This is so true.

Our life safety surveyor was also very informative and did a great job of explaining in detail the standards and what he was looking for. He took the time to provide education and coaching. He served as a great resource for our plant/facilities team members while on site."

"Our team leader was very professional during the survey and provided great feedback during each morning briefing. As this was our first survey, she did a great job helping ease some of our staff who have never been through a survey process and therefore our staff felt comfortable when talking with her for their department interviews. Our life safety surveyor was very professional and thorough. He provided great feedback during his survey with our facilities director."

"Thank you so much for everything your company does for the healthcare industry! The survey preparation and communication helped us tremendously!

Your team and survey team are amazing and really take the time to educate and promote a future of safety and collaboration!

We look forward to the future!"

"This was the best survey that I have ever been a part of. Very educational from our entire survey team. I feel as though my entire team has voiced this same statement over the last few days. They all showed outstanding professionalism as well as showed a true passion for patient safety and healthcare excellence."

"Approximately nine months ago, PIH Health Hospital – Downey began seeking a different general acute hospital accrediting survey experience; one in which staff, physicians and leadership would undergo a collaborative, educational opportunity during the survey process. Fortunately, we were familiar with The Center for Improvement in Healthcare Quality (CIHQ) through their consulting services related to past accreditation survey preparation with PIH Health. We selected CIHQ as our accrediting agency early in 2017 and underwent our first survey with them in June 2017. The process was well defined and organized throughout the entire three day survey and communication from the surveyors was frequent and thorough. The focus on CMS conditions of participation was refreshing and the surveyors interpretation of the standards was clearly communicated in an easily understood style. Several staff, physician and leaders commented post survey on being pleasantly surprised with the cooperative approach by the surveyors and stated this was the best survey experience they have encountered in their careers. For myself, instead of three days of stress and anxiety, the survey was a positive educational experience and I am grateful to Rick Curtis and his team for imparting their knowledge to us in such a professional and collaborative manner. I look forward to our continued relationship with CIHQ."