"This team was a pleasure to work with! Everything went great! Our team leader was very informative and educational!

Our second generalist surveyor was very thorough and informative. Her passion for and dedication to her profession is evident in all that she does.

Our life safety surveyor enjoyed our time with him! He was a pleasure to meet and learn from."

"This was my first survey experience with CIHQ, and I was extremely pleased with the entire process. Our team leader was very knowledgeable and made us feel comfortable from start to finish. She created a supportive atmosphere that helped ease any anxiety and encouraged open communication. I especially appreciated the education she provided throughout the survey, as it made the experience not only evaluative but also highly informative and valuable. Overall, it was a very positive and constructive experience.

Our life safety specialist was very knowledgeable and personable throughout the survey process. He created a supportive environment and helped put everyone at ease. He also provided valuable education to our Director of Plant Operations during the survey, making the experience both informative and constructive. Overall, it was a very positive experience."

"Our team leader was a great teacher. She knew her standards and was instrumental in explaining appropriateness of dating food items with opened dates and expiration dates. She allowed us to ask questions without fear of penalty. She set everyone at ease and wasn't demeaning to the staff."

"We appreciated that the surveyors took an educational approach, providing valuable insights into best practices that will help us strengthen our compliance and, ultimately, patient care.

It was a collaborative, thorough process and experience. The inspectors were insightful, pointing out not just what needed to change, but why, helping our team better understand the 'what' and 'why' of regulatory requirements. The feedback was clear, actionable and focused on helping us meet and exceed industry standards.

We are very grateful for the continued journey together."

"I've been in health care administration for over 40 years and have gone through many surveys in 13 states and the District of Columbia. I have to say that what I have found unique has been the ability to obtain guidance and advice easily prior to survey. We received such helpful guidance in advance in many areas and for that, we were very appreciative. Emails were answered promptly and telephone conferences were arranged expediently to assist us. We are in start up phase for two new LTCHs, so to have this relationship established pre-survey was conducive to our subsequent success. The CIHQ resources and templates, as well as the blogs, are relevant, useful and easy to understand. The best part of this experience was that our surveyors established a genuine camaraderie with clinical staff and others involved in the process. I think this indicates that CIHQ embraces transformational leadership in relationships with clients."