"We appreciated that the surveyors took an educational approach, providing valuable insights into best practices that will help us strengthen our compliance and, ultimately, patient care.

It was a collaborative, thorough process and experience. The inspectors were insightful, pointing out not just what needed to change, but why, helping our team better understand the 'what' and 'why' of regulatory requirements. The feedback was clear, actionable and focused on helping us meet and exceed industry standards.

We are very grateful for the continued journey together."

"I appreciated our team leader for being approachable. She provided insight and took her time to explain things that were valuable and will improve our organization. She was professional yet friendly as well and in an already stressful situation that perfect balance always helps and made us feel comfortable working with her.

Our life safety surveyor was great to learn from and he as well was approachable, friendly and professional."

"This survey team was great. They were both so helpful in making sure that we were ready to address the problems that they identified. This resulted in a positive impact to making our hospital the best it can be."

"Our leadership team was very appreciative of the clear & effective communication of our team leader in explaining the survey process and procedures. She set the tone throughout the entirety of the survey which was critical for this LTAC to fully evaluate itself and identify opportunities to enhance their services. The frontline staff also commented on how friendly and approachable the surveyor team was throughout their time on the units. Our generalist surveyor was very knowledgeable and friendly. We especially appreciate her feedback on monitoring metrics for our CERT designation and look forward to enhancing that program. Our other generalist surveyor was very nice, cheerful and easy to work with throughout the survey. She explained her observations with the team which was very helpful and appreciated. Staff reported that our life safety specialist was very polite with all the staff and they had a great learning experience with him. General Comment If in the future, there is an opportunity to provide specific parts of the binder's documents electronically and prior to day one of the survey. This might be helpful for surveyors and the hospital. This might be challenging though if things were to change from the time they submit the documents to the first day of survey."

"I am quite pleased with how CIHQ approached, handled and managed the entire accreditation process. Superb and professionally done! Gratefully from Saint Camillus Medical Center Physicians and Staff."