"Our team leader was very professional during the survey and provided great feedback during each morning briefing. As this was our first survey, she did a great job helping ease some of our staff who have never been through a survey process and therefore our staff felt comfortable when talking with her for their department interviews. Our life safety surveyor was very professional and thorough. He provided great feedback during his survey with our facilities director."

"Thank you so much for everything your company does for the healthcare industry! The survey preparation and communication helped us tremendously!

Your team and survey team are amazing and really take the time to educate and promote a future of safety and collaboration!

We look forward to the future!"

"This was the best survey that I have ever been a part of. Very educational from our entire survey team. I feel as though my entire team has voiced this same statement over the last few days. They all showed outstanding professionalism as well as showed a true passion for patient safety and healthcare excellence."

"After 47 years of surveyors in my career, I have to tell you that our team leader and life safety specialist were two of the best I have ever had the pleasure to work with. They were very knowledgeable, non-intimidating, took time to educate the staff and myself throughout the entire process. As you forewarned me, they would find things, fortunately nothing that was an immediate jeopardy. It was my first CIHQ survey in my career and every minute of investigating the facility was a learning experience for all. The employees who did not get to be a part of the survey missed out and were a little envious. Your staff were most professional and engaged in each step of the process. Look forward to the ReCenter report!”"

"Shannon truly appreciates CIHQ's commitment to patient safety and quality care. It is evident that CIHQ's goal is not to punish or undermine healthcare facilities, but rather to promote evidence-based practice standards. "