"Our team leader was a great teacher. She knew her standards and was instrumental in explaining appropriateness of dating food items with opened dates and expiration dates. She allowed us to ask questions without fear of penalty. She set everyone at ease and wasn't demeaning to the staff."

"We appreciated that the surveyors took an educational approach, providing valuable insights into best practices that will help us strengthen our compliance and, ultimately, patient care.

It was a collaborative, thorough process and experience. The inspectors were insightful, pointing out not just what needed to change, but why, helping our team better understand the 'what' and 'why' of regulatory requirements. The feedback was clear, actionable and focused on helping us meet and exceed industry standards.

We are very grateful for the continued journey together."

"I appreciated our team leader for being approachable. She provided insight and took her time to explain things that were valuable and will improve our organization. She was professional yet friendly as well and in an already stressful situation that perfect balance always helps and made us feel comfortable working with her.

Our life safety surveyor was great to learn from and he as well was approachable, friendly and professional."

"This survey team was great. They were both so helpful in making sure that we were ready to address the problems that they identified. This resulted in a positive impact to making our hospital the best it can be."

"Our recent accreditation survey with CIHQ was a very positive and collaborative experience. From start to finish, the surveyors worked with us as true partner; they were an engaging team, sharing insights, and helping us strengthen the quality and safety practices we’re proud of. We appreciated the open communication and constructive approach, which made the process both educational and encouraging. It truly felt like a shared effort focused on providing the best care for our patients."